Frequently Asked Questions (Online Order)

When will my order be processed?
You order will be processed within 3 business days and we will send you an email confirmation with the seating information once your order is processed.
Can I choose seats online?
No, you can not choose seats online. We will assign you the best available seats for your ticket price when your order is processed.
What are the shipping options?
There are two options: "Pickup (Will Call)" and "Standard Flat Rate Shipping". If you choose "Standard Flat Rate Shipping", we will send the tickets to you by USPS First-Class mail. If you choose "Pickup (Will Call)", you can pick up the tickets on the event day with your order confirmation. After Jan 21, we will only accept "Pickup (Will Call)" option.
What is the shipping fee?
There is a $1 charge per order for shipping and handling if you choose the "Standard Flat Rate Shipping" option, and no charge for the "Pickup (Will Call)" option.
How does "Pickup (Will Call)" work?
If you choose the "Pickup (Will Call)" option, you can pick up your tickets at the Box Office on the event day. You should bring the following information with you:
  • The order confirmation page.
  • A valid photo ID.
Please be advised that you might need to wait in a long queue on the event day if you choose the "Pickup (Will Call)" option. According to our past experience, please arrive one hour earlier to pick up the tickets from will call desk to avoid missing the show. "Standard Flat Rate Shipping" is encouraged before Jan 21.
Can I choose expedited shipping?
No, we only send tickets by USPS First-Class mail. If you want to get tickets sooner, you can come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call (408) 973-8276 before you come to pick up tickets.
What is the difference between a normal ticket and a ticket for senior and kid?
We offer a 50% discount for senior over 60 and kid under 12. These tickets will be specially marked and cannot be used by a person between the age 12 and 60.
Am I guaranteed a ticket if I place an order online?
We will keep track of our inventory and update them on the online ticketing system as soon as possible. Generally, you will get the ticket type you request. In the rare case that we run out of a particular type of tickets that you want to order before we update the website, we will contact you to either reassign you a different type of ticket or issue a refund. Please fill in your preferred contact information during check out.
What happens if my ticket is lost in mail?
In the rare case that the ticket is lost in mail, you can bring your order confirmation and photo ID to the box office on the event day. If your order confirmation matches our record, we will reissue you a replacement ticket.
What rates of tickets are available?
There are four rates of tickets: Seating Chart
$18 Main Floor: Row 25 to 32,  Grand Tier: Row 3 to 12 (Blue Area)
$28 Main Floor: Row 17 to 24,  Grand Tier: Row 1 to 2 (Magenta Area)
$38 Main Floor: Row 10 to 16,  Side Seats: Row 1 to 9 (Purple Area)
$88(VIP, tax deductible) Main Floor: Row 1 to 9 (Middle) (Orange Area)
Do you offer group discount?
Yes, we offer a 15% discount if you buy between 15 to 39 tickets and a 20% discount if you buy more than 40 tickets. No group discount applies for seniors and kids who already get a 50% discount, but the number of seniors and kids counts towards the total number for the eligibility of group discount. The online ticket system cannot handle group discount. If you want to buy more than 15 tickets, please call our ticket hotline at (408) 898-4122 or (510) 657-8532, or come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call (408) 973-8276 before you come to pick up tickets.
How can I contact you if I have questions?
You can contact us by sending email to tickets@csfsv.com for any question.
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